Ticketmaster will refund some of its fees to The Cure fans buying tickets for their US tour, after frontman Robert Smith contacted Ticketmaster over their “unduly high” fees that were, in certain cases, adding up to more than the price of a ticket, Upworthy reports. The Cure had purposefully kept tickets affordable, with some as low as $20, but fans had to pay the service fee of $11.65 per ticket and a facility charge of $10, plus an overall order processing fee of $5.50, adding up to more than the price of a ticket. “After further conversation, Ticketmaster have agreed with us that many of the fees being charged are unduly high, and as a gesture of goodwill have offered a $10 per ticket refund to all verified fan accounts for lowest ticket price (‘ltp’) transactions,” he wrote. Ticketmaster would also issue a $5 refund per ticket for any show on the US tour for all fans who bought more expensive tickets. The band had chosen to use Ticketmaster in order to combat scalping, but had declined to participate in the company’s dynamic pricing and Platinum ticket schemes as they did not want ticket prices to be “instantly and horribly distorted by resale”.

General sale tickets for the UK leg of Beyoncé’s ‘Renaissance‘ tour were made available yesterday (Tuesday, February 7), however her fans were met with huge queues, NME reports. Fans have reported experiencing glitches on the Ticketmaster website, with others saying they were kicked out of the queue, which reportedly reached 500,000 on some dates. Ticketmaster has since clarified that reports of ‘403’ messages actually refer to the blocking of “known bad traffic”, adding that the site “blocked 1.5million requests of that type today in the London queues alone to ensure real fans get their hands on ticket

Hundreds of Bad Bunny fans with tickets purchased through Ticketmaster for his sold-out concert in Mexico City Friday night were denied entry to the venue, the 80,000+ capacity Estadio Azteca, when security claimed that numerous people had fake, duplicated tickets, or canceled tickets. Ticketmaster apologized to ticket-holders, claiming an “unprecedented” number of false tickets overwhelmed their systems, legitimate ticket-holders were denied entry, and that refunds would be provided to ticket-holders if their electronic records showed they were unable to enter the stadium.  Ticketmaster’s system reported tickets that were duplicated or falsified, and to “guarantee the safety” of attendees, all of those tickets were canceled. Images from the concert on social media depicted large swaths of empty seats at the sold-out show. Vulture reports on the issue. Recently, Ticketmaster had to cancel the public on-sale date for Taylor Swift’s Eras Tour due to “extraordinarily high demands on ticketing systems” and an insufficient number of remaining tickets.