Ticketmaster issues apology after ticket fraud at Bad Bunny Mexico City concert

Hundreds of Bad Bunny fans with tickets purchased through Ticketmaster for his sold-out concert in Mexico City Friday night were denied entry to the venue, the 80,000+ capacity Estadio Azteca, when security claimed that numerous people had fake, duplicated tickets, or canceled tickets. Ticketmaster apologized to ticket-holders, claiming an “unprecedented” number of false tickets overwhelmed their systems, legitimate ticket-holders were denied entry, and that refunds would be provided to ticket-holders if their electronic records showed they were unable to enter the stadium.  Ticketmaster’s system reported tickets that were duplicated or falsified, and to “guarantee the safety” of attendees, all of those tickets were canceled. Images from the concert on social media depicted large swaths of empty seats at the sold-out show. Vulture reports on the issue. Recently, Ticketmaster had to cancel the public on-sale date for Taylor Swift’s Eras Tour due to “extraordinarily high demands on ticketing systems” and an insufficient number of remaining tickets.