Fans suing SXSW over ticket refunds

Ticket-holders for the cancelled SXSW 2020 were offered to defer their registration to 2021, 2022, or 2023 and to purchase registration for another of those years at 50% off. Not everybody is happy with it, as Billboard reports. Plaintiffs Maria Bromley and Pauta Kleber, who claim to have spent over $1,000 each on attending SXSW 2020, filed the suit against SXSW. According to Bromley and Kleber’s lawsuit, SXSW informed both plaintiffs that the offer to transfer their registration to a future year expires on April 30, 2020, and that SXSW “cannot be certain that future festivals will occur.” Their complaint reads - “SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers … individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred”.